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Reporting bugs

The easiest way is Help → Report Bug in the viewer. You don't need an account: it fills in your version, graphics card, driver and graphics settings for you, can attach a cleaned-up log excerpt and a screenshot, and shows you exactly what will be sent. After a crash, the viewer offers to report it the next time you start it.

Using Help → Report Bug

On the REPORT tab:

  1. Summary: one line, for example "Water turns black after a teleport".
  2. What happened, and what did you expect?: describe the problem.
  3. Steps to reproduce (optional): how to make it happen again, if you know (a place, an object, a setting).
  4. Avatar name (optional): only if you'd like us to be able to contact you in-world. Leave it empty to stay anonymous.
  5. Choose what to attach:
    • Attach a log excerpt: the end of your log, limited to system, graphics, warning and error lines. See below for what is removed.
    • Attach a screenshot: taken by the viewer when the window opened. Normally it shows the world only; tick Include the interface to show your windows too (check it shows nothing private). Retake takes a new one.
  6. Click Send report. When it's filed you get a link to your report on the issue tracker.

The box Sent with the report shows the system details that go with it (the same as Help → About Slipstream, plus your graphics settings).

What will be sent, and privacy

The WHAT WILL BE SENT tab shows the whole report, exactly as it will be sent. Nothing leaves your computer until you click Send report.

Reports are public

Your report becomes a public issue on the Slipstream issue tracker, so don't type anything private into it.

The log excerpt is cleaned before it is shown to you:

  • Chat and IMs are left out completely.
  • Avatar names, IP addresses, e-mail addresses, login tokens and web-address secrets are blanked out, and so is your user name in folder paths.

You can't attach your own files or images through the viewer; if a developer needs your full log, they will ask on the issue.

Other ways to report

No viewer handy? Use the report form on the website (also no account needed), or, if you have an account, file it on the issue tracker directly. Reports are public, so leave out anything private (privacy).

A good report has:

  • Version: shown in Help → About (for example Slipstream Beta 0.12.0.123), and Linux or Windows.
  • Your graphics card and driver version (also in Help → About).
  • What happened and what you expected.
  • How to reproduce it, if you can: a place, an object, a setting.
  • Your log: Slipstream.log (see Installing).
  • For crashes, see Crash reports. For slowness, include a log with RenderVKGpuTimers on.

Please check that the problem isn't also in the official Second Life viewer. If it is, report it to Linden Lab at feedback.secondlife.com as well.